Water is one of the most essential things in life. We literally could not live without it. Fortunately, through modern technology and new innovations, access to clean water is now easy. But of course, everything has its flaws including water distribution systems. There would be times when you open your tap and find it running dry. This is frustrating and very inconvenient especially during the summer months when we feel the need to take a bath at least 3 times a day just to freshen up and alleviate the heat of the sun. This mostly happens when scheduled maintenance or emergency activities like repairing of busted pipes occur. Inconvenience like this seems inevitable and for me the only logical step to counter this kind of events is to be informed and prepared.
Thankfully, Maynilad Water Services, Inc. (Maynilad)—the service provider for the West Zone of the Greater Manila area—understands the needs of its customers to be constantly updated so that they may prepare for such incidences. As part of its efforts to improve customer experience, Maynilad continuously seeks to find new ways to improve communications with its customers.
This is why in 2015, the company launched its official social media pages (FB/MayniladWater) and (Twitter: @maynilad), as well as a Text Hotline (0998-8641446). This is in addition to the Maynilad Hotline 1626 (for Metro Manila) and 1800-1000-WATER (92837) for customers in Cavite.
You can even sign up for a program called TextTubig where we can get advisories and updates tailored to our accounts. That means only if my account will be affected will I get notifications straight to my phone. Apart from the P1.00 one-time registration fee (for text registrations), all advisories and updates that will be received from Maynilad will incur no additional charges.
Enrollment is as easy as sending the following message to 0908-8968278:
ON<space><Customer’s Contract Account Number><space><Name><space>< Mobile Number>
We can even send our application to their facebook and twitter account so that we can be assisted by their customer service and enroll in their TextTubig Program.
It is simple and almost free of charge. We can get nothing but benefits in doing this. It pays to be informed regarding service improvement advisories and announcements that may disrupt water services so that we can prepare and live conveniently.